Refund policy

Returns and Refund Policy

At mbellish, customer satisfaction is our priority. We strive to ensure that you are happy with your purchase, but if for any reason you are not, we are here to help. Please review our returns and refund policy below, and contact us with any questions.

Store Details

A & H Enterprises
mbellish
4, Mansarovar Soc,
28 SV Road, Santacruz (W),
Mumbai - 400054

1. Eligibility for Returns

  • Return Window: To initiate a return, please contact us within [7 Days] of receiving your order.
  • Item Condition: To qualify for a return, items must be:
    • Unused, unworn, and in their original condition.
    • Returned with all original packaging, tags, and any accompanying accessories or freebies.
  • Non-returnable Items: Certain items cannot be returned, including:
    • Sale or clearance items.
    • Personalized, custom, or made-to-order products.
    • [Other categories as applicable, e.g., perishable goods or personal care items].

2. Return Process

  1. Contact Us: Email us at hello@shbnmaker.com with your order number and details of the item you wish to return. We will respond with return instructions within 1-2 business days.
  2. Pack and Ship: Securely pack the item in its original packaging. Ship it to the address provided, ensuring the package is adequately insured for transit.
  3. Return Shipping Costs: The customer is responsible for covering the shipping costs for returns, except in cases of defective or incorrect items.

3. Refunds

  • Processing Time: Once we receive and inspect your return, we will notify you via email. If approved, a refund will be processed to your original payment method within [3 business days].
  • Partial Refunds: If the returned item shows signs of use or damage not covered by our policy, only a partial refund may be issued.
  • Non-refundable Shipping Fees: Original shipping fees are non-refundable, except for returns involving defective or incorrect items.

4. Exchanges

If you wish to exchange an item, please contact us at hello@shbnmaker.com with your order details. We will guide you through the exchange process based on product availability.

5. Defective or Incorrect Items

In the rare event you receive a defective or incorrect item, please email us within 48 hours of receiving your order with:

  • A clear photo of the item showing the defect or error.
  • Your order number and any relevant details.

We will work with you to resolve the issue promptly, offering either a replacement or full refund, as appropriate.

Questions or Concerns?

For any inquiries related to returns or refunds, please reach out to us:

  • Email: hello@shbnmaker.com
  • Phone: +91 9987705215
  • Store Address: 4, Mansarovar Soc, 28 SV Road, Santacruz (W), Mumbai - 400054

Thank you for shopping with mbellish! We appreciate your understanding and support.